IT Support That
Makes Sense for
Small Business
in Melbourne's West
Over 13 years of hands-on IT support for businesses across Melbourne.
One phone call, one person, no runaround.
Who we are
Welcome to Synergy IT Professional!
Hi, I’m Ibrahim — Making IT Simple for Melbourne’s Small Businesses
For over 13 years, I’ve helped small businesses across the Melbourne metro area run their technology without the headaches — reliable support, straightforward advice, and solutions built around what your business actually needs. No call centres, no jargon. Just me, focused on making sure technology helps you grow instead of slowing you down.
Remote IT Support
Fast, reliable remote support whenever you need it. We fix issues quickly so your business keeps running.
Managed IT Services
Proactive monitoring, maintenance, and support to keep your systems secure, stable, and performing at their best.
Cloud Services
Secure cloud solutions for better collaboration, flexibility, and access anytime, anywhere.
Network Setup
Reliable network design and setup for fast, secure, and seamless connectivity across your business.
Why Choose Us
What We Offer
Pricing Plans
Starter plan
$350 AUD
per month
We respond within
4 hours
Ideal for: Very small businesses or startups with limited IT needs.
- Remote support → 5 hours/month
- Antivirus management
- Software updates
- Email support
- Annual system health check
- 7 Days Free Trial
Essential Plan
$600 AUD
per month
We respond within
2 hours
Ideal for: Small Businesses with regular IT requirements.
- Remote support → 10 hours/month
- Firewall + antivirus
- Software installation/update
- Monthly health check
- Phone/email support
- 10% discount on additional hours
- 7 Days Free Trial
Business Plan
$840 AUD
per month
We respond within
90 Minutes
Ideal for: Growing businesses needing comprehensive IT support.
- Remote support → 15 hours
- 1 on-site visit
- Advanced cybersecurity
- Cloud backup
- Network setup
- Monthly health check
- Priority support
- 7 Days Free Trial
Professional Plan
$1350 AUD
per month
We respond within
1 hour
Ideal for: Established businesses with extensive IT needs
- Remote support → 25 hours
- 2 on-site visits
- Comprehensive cybersecurity
- Cloud migration
- Network management
- Backup & recovery
- 24/7 monitoring
- Email/phone/chat
- 7-day trial
Premium plan
$1980 AUD
per month
Ideal for: Businesses requiring all-inclusive IT solutions.
- Remote support → 40 hours
- 4 on-site visits
- Full cybersecurity + incident response
- Custom cloud
- Custom cloud
- Network optimisation
- Backup & recovery
- 24/7 monitoring
- Phone/email/chat/Teams
Enterprise plan
Custom Pricing
Ideal for: Large organisations with specialised IT needs.
Features:
- Dedicated IT consultant
- Unlimited remote support
- On-site support
- Enterprise cybersecurity
- Custom cloud
- Network optimisation
- Backup & recovery
- 24/7 monitoring
- VIP support
- VIP support
Additional Options
- Extra support hours – $100 per hour
- Extra on-site visit – $150 per visit
- One-off security audit – $500 per audit
- Staff training session – $200 per session
- Special projects – quoted per project
Not sure which plan fits?
- Book a free 15-minute call...
- One person who knows your business
- Response times in writing
- Try before you commit
- No lock-in
- Local
Blog
Latest News
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Testimonials
What Our Clients Say
Trusted IT support that keeps your business secure, productive, and connected.
“Synergy IT Professional has made managing our technology much easier. Their support is responsive, professional, and they always explain things clearly. We feel much more confident knowing our IT is being looked after.”
Michael Carter
Business Owner, Melbourne VIC
