IT Support That
Makes Sense for
in Melbourne's West
Over 13 years of hands-on IT support for businesses across Melbourne.
One phone call, one person, no runaround.
Who we are
Welcome to Synergy IT Professional!
Hi, I’m Ibrahim — Making IT Simple for Melbourne’s Small Businesses
For over 13 years, I’ve helped small businesses across the Melbourne metro area run their technology without the headaches — reliable support, straightforward advice, and solutions built around what your business actually needs. No call centres, no jargon. Just me, focused on making sure technology helps you grow instead of slowing you down.
Remote IT Support
Fast, reliable remote support whenever you need it. We fix issues quickly so your business keeps running.
Managed IT Services
Proactive monitoring, maintenance, and support to keep your systems secure, stable, and performing at their best.
Cloud Services
Secure cloud solutions for better collaboration, flexibility, and access anytime, anywhere.
Network Setup
Reliable network design and setup for fast, secure, and seamless connectivity across your business.
Why Choose Us
What We Offer
Pricing Plans
Starter plan
$350 AUD
per month
We respond within
4 hours
Ideal for: Very small businesses or startups with limited IT needs.
- Remote IT Support: 5 hours per month
- Basic Cybersecurity: Antivirus management
- Software Updates: Monthly
- Email Support: Unlimited
- Annual System Health Check
- 7 Days Free Trial
Essential Plan
$600 AUD
per month
We respond within
2 hours
Ideal for: Small Businesses with regular IT requirements.
- Remote IT Support: 10 hours per month
- Basic Cybersecurity: Firewall setup and antivirus
- Software Installation and Updates
- Monthly System Health Check
- Email and Phone Support: Unlimited
- Discount on Additional Hours: 10% off
- 7 Days Free Trial
Business Plan
$840 AUD
per month
We respond within
90 Minutes
Ideal for: Growing businesses needing comprehensive IT support.
- On-Site Support: 1 visit per month
- Advanced Cybersecurity: Basic vulnerability assessments
- Cloud Management: Basic cloud backup
- Network Setup and Maintenance
- Monthly System Health Check
- Priority Email and Phone Support
- 7 Days Free Trial
Professional Plan
$1350 AUD
per month
We respond within
1 hour
Ideal for: Established businesses with extensive IT needs
- On-Site Support: 2 visits per month
- Comprehensive Cybersecurity: Including regular audits
- Cloud Management: Cloud migration and optimization
- Network Management: Advanced support
- Data Backup and Recovery: Regular backups
- Proactive Monitoring: 24/7
- Email, Phone, and Chat Support
- 7 Days Free Trial
Premium plan
$1980 AUD
per month
Ideal for: Businesses requiring all-inclusive IT solutions.
- Remote IT Support: 40 hours per month
- On-Site Support: 4 visits per month
- Full-Spectrum Cybersecurity: Incident response included
- Cloud Management: Custom solutions
- Network Management: Optimization and monitoring
- Data Backup and Recovery: Comprehensive solutions
- Proactive Monitoring: 24/7
- Quarterly IT Strategy Meetings
- 7 Days Free Trial
Enterprise plan
Custom Pricing
Ideal for: Large organisations with specialised IT needs.
Features:
- Dedicated IT Consultant: Custom strategy development
- Unlimited Remote IT Support
- On-Site Support: Tailored visits
- Enterprise-Level Cybersecurity: Compliance and advanced protection
- Custom Cloud Management: Integration and development
- Comprehensive Network Management
- Data Backup and Recovery: Advanced solutions
- Proactive Monitoring: 24/7 with alerts
- VIP Support: All channels with priority handling
- Annual IT Audit and Optimization Review
Additional Options
- Dedicated IT Consultant — Custom strategy development
- Hourly Support — $100/hour (for all plans)
- Extra On-Site Visits: $150 per visit
- Cybersecurity Audit: $500 per audit
- Training Sessions: $200 per session
- Special Projects: Priced per project
Competitive Advantage
- Flexible Plans: Cater to a wide range of business sizes and IT needs.
- Value-Added Services: Include services like proactive monitoring and cloud management.
- Custom Solutions: Enterprise plan offers bespoke services.
- Discounts: Volume discounts on additional support hours for certain plans.
- Priority Support: Ensures quick response times, appealing to businesses that require immediate assistance.
Blog
Latest News
Why Small Businesses Need Managed IT Support
For small and growing businesses, technology is no longer just a support function — it is an essential part of everyday...
How Cloud Services Help Small Businesses Work Smarter
Cloud technology has changed the way businesses store information, communicate and work. Instead of relying entirely on...
8 Practical Ways to Improve Your Business Cybersecurity
Cybersecurity is no longer something only large organisations need to worry about. Small and medium-sized businesses also...
Testimonials
What Our Clients Say
Trusted IT support that keeps your business secure, productive, and connected.
“Synergy IT Professional has made managing our technology much easier. Their support is responsive, professional, and they always explain things clearly. We feel much more confident knowing our IT is being looked after.”
Michael Carter
Business Owner, Melbourne VIC
